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New Patients

Appointment policy

Walk-in clients are welcome, however appointments are preferred. Emergency cases shall always receive top priority followed by patients with previously scheduled appointments.We do offer early-morning drop-offs and late pickups to accommodate busy schedules.

Payment Policy

We require full payment at the time that services are rendered. We accept Visa, MasterCard, American Express, Discover, cash and personal checks. Third party billing is available through H3 Wellness, Care Credit and Scratch Pay on approved credit accounts. If you would like to learn more about financing options and/or apply for an account, please click on the link for Care Credit or Scratch Pay. We also accept veterinary pet insurance claims and are happy to help you in filing claims for your pet’s medical care.

We are sometimes asked if we can take payments over the phone. Unfortunately due to the requirements of the credit card companies, we can not. However, in these situations and also for times when it is necessary to take pre-payments of a medical treatment plan we can offer online payments through the Paypal and Care Credit buttons below:

Name & Pet’s Name


Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.

Forms & Flyers

Most of the following forms are in PDF format and you will need the free Adobe Acrobat Reader to view them. You can download the free Adobe Reader at

New Client Forms

Existing Client Forms


Take a Tour

Click here for a Virtual Tour Video


Here are some questions/answers that we are frequently asked. If you have additional questions that aren’t covered here, please feel free to give us a call at 559-436-4444 and one of our staff members would be happy to help you.

What are the hospital hours?

Our hospital is open Monday through Friday from 7:00am to 6:00pm. On Saturdays we are open from 9:00am until 1:00pm. The hospital is closed on Sunday and Holidays. We do offer drop-off appointments to accommodate busy schedules, drop-off as early as 7:00AM and pick-up as late as 6:00PM Monday through Friday.

Do I need to have an appointment?

Yes, patients are seen by appointment. Walk-ins can be accommodated but will be seen after scheduled appointments. Patients with life threatening or critical conditions will always be seen first.

What is the payment policy?

Payment is due when services are rendered and therefore payment is expected upon completion of your visit. For your convenience we accept cash, check (with valid ID), MasterCard, Visa, American Express, Discover, Wells Fargo Health Advantage and Care Credit.

Can I make payments?

We understand that emergency care and unforeseen illnesses can be an unexpected financial burden. Payment plans are available through third parties only and not directly through the hospital. H3 Wellness, Care Credit & Scratch Pay are the only payment plans available. In the event that your pet’s care needs to transfer to FVSEC, they also accept Care Credit & Scratch Pay.

At what age should I have my pet spayed or neutered?

Recent studies have shown that your pet’s lifestyle, breed and sex should be considered prior to spaying and neutering. We recommend discussing this with your veterinarian prior to scheduling your surgical appointment. More information can be found on our blog The Spay/Neuter Controversy. Spaying or neutering can be done as early as 3 months. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. A preanesthetic bloodscreen is recommended prior to undergoing anesthesia and surgery. See our surgery Q&A for additional surgical information.

Is it a good idea to let my pet have at least one litter?

No, there is no advantage to letting your pet have one litter. However, there are plenty of advantages to having your pet spayed and neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.